Frequently Asked Questions
ABOUT US
We are a trustworthy and experienced online store that values the safety of our customers. We will give you the tracking number for your order right after you buy it. Plus, our privacy policy keeps all your personal info secure on our website.
Yes, our warranty period is 2 years for the Swiss Grade watches.
If you have any problems with your order, please contact us at [email protected] with your order number and the email you used to order. Our consultants will help you as soon as possible.
Yes, it is legal to buy replicas in many countries, depending on the laws of each country. Some countries that are legal to purchase replica watches are the United States, Canada, Australia, Ireland, France, Switzerland, Netherlands, Germany, and Italy. Please remember that laws can change and we advise you to check your local laws before ordering.
WATCHES
Our watches are 1:1 exact replicas, made with the same high-quality materials and craftsmanship as the original. Each watch is inspected by our experts to ensure the highest quality standard before it is shipped. Every watch is guaranteed to look and feel like the original.
Yes, our replica watches are as accurate as authentic watches. We use high-quality Japanese and Swiss-made movements in our watches, so you can be sure that your watch will always keep accurate time.
Yes, replica watches can be repaired. If you find that your watch is not working properly, you can contact our customer support.
Swiss movements are known for their precision, accuracy, and long lifespan, making them the highest-quality movements in the watch industry.
Japanese movements are also accurate and reliable, and are quartz-based, battery-powered, and require little maintenance. Japanese movements are more economical, making them a popular choice for budget-conscious buyers.
Yes, the watch does come with the original papers, however, the box needs to be ordered separately for an additional cost.
We use sapphire crystal glass in all our watches. The sapphire crystal is scratch-resistant and highly durable.
Yes, we can source a specific watch for you if you provide us with the specifications and model information.
Yes, we do accept customizations. Please contact our customer support team at [email protected] and provide us with your wrist size, model specifications, and any other relevant information.
Yes, all our watches are water-resistant up to a certain depth depending on the model. Please ask your consultant for more information on the water-resistance level of each watch.
PROCESS
Shipping takes 5-15 business days.
es, you will receive a tracking number after your purchase is completed.
If your package is held at customs, we will pick up the package from there. We will send you a new watch as soon as possible, however, this is a very rare case.
The shipping fee is 30$.
You will have your watch in 5-15 days, depending on the workload of the shipping companies.
The best way to contact us is via email at [email protected], live chat, Telegram and WhatsApp.
SUPPORT
It is possible that the watch was not wound up when it was packaged. To get it started, you can wind the crown clockwise for about 20-30 turns until you feel some resistance. If the watch still does not move, please contact our customer support team at [email protected] and they will assist you with the issue.
We accept returns within 14 days of delivery if the product is unused and in the same condition as it was received. You can contact our customer support team at [email protected] for more information about the returns process.
The best way to take care of your watch is to keep it away from water, dust, and dirt. Make sure to clean your watch regularly, and if possible, have it serviced and checked by a professional watchmaker every few years.